Consumer App: Advanced Troubleshooting

This guide provides comprehensive troubleshooting steps for persistent pairing issues and device connection problems.

When to Use Advanced Troubleshooting 

Use these methods when:

• Multiple pairing attempts have failed
• Device appears in WiFi list but won't connect
• Setup process freezes or times out repeatedly
• Basic troubleshooting hasn't resolved the issue

Complete Device Reset Process

Step 1: Clear Mobile Network Connection

• Go to your phone's WiFi settings
• Find "Aura-XXXXXX" in your network list
• Tap on it and select "Forget"
• This ensures a clean connection attempt

Step 2: Power Cycle Device

• Unplug your Aura Air device from electricity
• Wait 10 seconds before proceeding
• This clears any temporary connection states

Step 3: Factory Reset Device

• With device unplugged, locate the single button on your Aura Air device
• Press and hold the button for 13 seconds
• Plug the device back in while still holding the button
• Watch for this LED sequence:
  • Fast Blinking Green
  • Breathing Green
• Release the button when you see breathing green
• Wait for the LED sequence to complete

Step 4: Restart Complete Pairing Process

• Return to the Aura Air app
• Begin device setup from the beginning following Article 2: Device Pairing Process
• Ensure your WiFi network meets all requirements from the WiFi Requirements guide

Network-Related Troubleshooting

WiFi Requirements Check 

Before attempting pairing again, verify:

• 2.4 GHz network availability (5 GHz not supported)
• No firewall blocking on TCP Port 5683
• WPA/WPA2 security (WEP not recommended)
• Device within range of router

Advanced Network Issues

If reset procedures don't resolve the issue:

• Try mobile hotspot connection to isolate network problems
• Check router settings for MAC address filtering
• Verify DHCP is enabled for automatic IP assignment
• Consult your network administrator for corporate networks

Getting Additional Help 

If problems persist after following all troubleshooting steps:

• Contact Support Team with your device serial number
• Include specific error messages or LED behavior descriptions
• Provide network specifications and router model information
• Consider scheduling a technical support call for complex network environments

Prevention Tips

• Keep your app updated to the latest version
• Maintain strong WiFi signal at device location
• Avoid interrupting setup processes
• Regular router restarts can prevent connection issues