Aura Air devices require specific WiFi network conditions to connect and operate properly. This guide covers network requirements, troubleshooting steps, and technical specifications for IT administrators.
Quick WiFi Requirements
Your Aura Air device needs:
- 2.4 GHz WiFi network (5 GHz is not supported)
- No firewall blocking outbound connections on TCP Port 5683
- Device within WiFi range of your router
- WPA/WPA2 security (minimum 8-character password recommended)
Troubleshooting Connection Issues
Common Problems & Solutions
Device Won't Connect If your Aura Air device cannot connect to WiFi, check these issues:
- Distance: Router may be too far from the device
- Wrong Frequency: Network must be 2.4 GHz (not 5 GHz)
- Firewall Blocking: Corporate firewalls may block required connections
- Network Type: Some enterprise networks aren't supported
Quick Test Method Mobile Hotspot Test: Connect your device to your phone's mobile hotspot to verify the device works. If it connects successfully, the issue is with your local network configuration.
Supported Network Specifications
Feature | Supported | Notes |
|---|---|---|
Frequency | 2.4 GHz | 5 GHz networks not supported |
Security | WPA/WPA2 | Minimum 8-character password |
IP Assignment | Dynamic IP (DHCP) | Static IP not supported |
Standards | 802.11 b/g/n | Must support mixed mode |
Public WiFi | Open Networks | Password not required |
Channel Width | 20MHz | 40MHz wideband not supported |
Unsupported Network Types
Will Not Work With:
- 5 GHz-only networks - Device only supports 2.4 GHz
- Captive portals - Hotel/corporate networks requiring web login
- 802.11n-only networks - Must support mixed b/g/n mode
- WEP encryption - Insecure and not recommended
- IPv6-only networks - IPv4 required
- WPA2 Enterprise - Corporate authentication not supported
IT Administrator Information
Firewall Configuration
Aura Air devices connect outbound to TCP Port 5683 using CoAP protocol.
Required Actions:
- Allow outbound connections on TCP Port 5683
- Whitelist Aura Air's server IP addresses (see list below)
- Alternative: Allow access by device MAC address
Server IP Address Whitelist
If your network requires IP whitelisting, allow these addresses:
100.24.218.239 54.208.229.4 54.89.197.169 34.235.191.96
54.157.234.210 3.227.163.177 52.70.88.102 35.82.227.148
52.37.190.54 100.25.173.224 18.215.131.110 54.89.85.128
34.236.9.242 54.167.167.197 3.228.117.244 54.156.243.78
35.82.246.155 52.89.67.184 18.207.91.87 18.235.236.115
18.205.129.174 35.174.255.219 54.205.181.192 3.229.224.193
54.226.52.22 35.82.247.165 54.190.158.186 23.23.9.20
3.216.239.14 18.213.204.144 35.174.42.159 54.210.6.112
3.229.60.237 54.81.159.250 35.82.49.84 18.204.39.248
3.213.147.99 3.225.178.96 18.235.119.160 44.194.182.214
54.80.135.182 3.235.149.27 54.82.141.176 35.82.53.89
18.233.178.22 3.214.233.135 3.227.103.68 18.235.242.99
50.17.204.152 54.80.170.51 3.85.71.8 54.86.198.203
44.225.184.175 3.216.13.114 3.226.200.156 3.229.48.190
23.22.106.170 18.213.90.196 100.25.253.74 34.194.48.89
54.87.6.11 44.229.92.23 3.215.88.102 3.228.52.152
3.230.53.201 23.23.22.200 18.214.12.187 107.20.179.248
34.228.183.229 54.89.110.189 44.237.31.169 52.203.72.101
3.230.245.180 3.230.94.67 3.208.91.193 52.0.19.89
44.193.146.40 34.233.0.183 3.233.34.65 44.239.114.42
54.172.35.115 3.92.116.83 3.233.10.160 3.213.38.74
52.201.142.48 50.16.101.66 34.235.244.53 3.211.31.17
44.239.155.57 54.175.97.25 34.199.82.114 34.195.89.106
3.221.112.205 52.205.124.79 3.210.194.186 35.155.168.44
35.155.134.240 44.241.158.70 18.209.26.183 34.233.110.230
44.194.106.70 3.221.83.249 52.206.247.37 3.215.122.234
35.162.216.217 52.13.21.123 44.242.78.37 18.232.243.62
35.171.39.5 44.197.60.159 3.226.206.205 52.207.44.92
3.221.51.74 52.1.178.219 52.24.245.126 52.10.190.140
3.217.125.204 44.196.226.210 52.1.233.8 3.227.102.48
52.45.119.161 3.222.143.118 52.20.217.163 52.24.89.200
52.204.207.106 34.225.48.197 44.198.134.134 52.5.128.226
3.230.254.13 52.45.184.198 3.222.22.246 52.205.89.102
35.164.75.111 54.146.16.198 35.173.117.136 52.2.199.5
52.71.103.125 34.202.87.237 52.5.139.123 3.222.253.60
52.22.68.60 35.165.159.47 34.197.34.115 34.236.89.80
52.20.53.193 52.71.128.63 34.226.32.165 52.55.151.249
3.223.76.106 52.23.88.203 35.81.187.149 52.33.0.189
34.237.85.96 52.55.194.72 54.173.228.56 34.227.215.27
52.73.116.144 3.224.151.208 52.44.229.226 35.81.216.4
52.33.9.213 54.198.12.184 54.86.95.155 34.231.252.59
54.156.102.145 3.225.113.205 52.70.247.238 35.82.184.78
52.37.154.7
Advanced Troubleshooting
For Restrictive Corporate Networks:
- Contact Support Team for device MAC addresses
- Configure firewall rules based on MAC address allow-listing
- Ensure DHCP is available for dynamic IP assignment
- Verify 2.4 GHz band is enabled and accessible
Network Testing Steps:
- Verify 2.4 GHz WiFi signal strength at device location
- Test with mobile hotspot to isolate network issues
- Check firewall logs for blocked connections to TCP 5683
- Confirm network supports mixed 802.11 b/g/n standards
Getting Help For MAC address information or advanced network configuration assistance, contact Support Team with your specific network requirements.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article